PRIVACY POLICY

1. Who we are

We are committed to maintaining the privacy and confidentiality of the personal data of our Clients in the course of our provision of services. We appreciate the importance of safeguarding the collection, use and disclosure of the personal data that our Clients have provided us, so as to comply with the Personal Data Protection Act 2012.

Please refer to our Privacy Policy below so as to assist in your understanding in the collection, use, disclosure and protection of your personal data that you have provided us in the course of our services.

2. Collection of Personal Data

Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information. However, business contact information (e.g. full name, business address, business telephone number) is not considered as personal data so long as it is used strictly for business-to-business (B2B) transactions.

Personal data is collected in the following situations:

• when you engage us to provide services to you
• when you enquire about our services
• when you visit our website and communicate with us via emails or other correspondences.

We may collect the following types of personal data from you:

• your personal details (such as name, identification number, gender, date of birth etc.)
• your contact information (such as name, contact number, home address, email address)
  

3. Use of Personal Data

The personal data may be use for the following purposes:

• respond to your inquiries 
• addressing feedback to improve our quality of service
• analyse the use of our services or website
• carry out our obligations arising from services provided to you or comply with legal and/or regulatory obligations

4. Disclosure of Personal Data

We may disclose some of the personal data you provide us to the following external entities or organisations to fulfil our services to you:

• external insurance providers
• external professional service providers (Medical or other healthcare professionals)
• if required to do so by law, the relevant regulatory authorities or law enforcement agencies.

5. Consent

By visiting our site, you consent to the Privacy Policy set out herein.

We may rely on the exceptions to the need for consent under the Personal Data Protection Act for the collection, use or disclosure of your personal data.

In the event you wish to withdraw your consent, reasonable advance notice has to be given to us and we will advise you of the likely consequences arising out of your withdrawal of consent.

6. Use of Cookies

We use cookies to compile aggregate data about the site traffic and site interaction so that we can offer better users’ experiences and tools in the future.

7. Accuracy of Personal Data

Rest assured that we will take reasonable steps to ensure that your personal data is accurate, complete, not misleading and updated. This may be conducted through verification exercise with you so as to update on any changes to your personal data.

8. Retention of Personal Data

We will not retain any of your personal data when it is no longer needed for any business or legal purposes. We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.

9. Contact Us

We treat your feedback seriously and we will handle them with confidentiality and professionalism. 

If you have any query or feedback in respect of our Privacy Notice, please send us an email at Hello@TheHomePhysio.sg